Shipping policy

Shipping Policy

Last updated: July 29, 2026

Order processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During peak periods or supplier inventory checks, processing may take longer. You will receive a shipping confirmation email when your order is dispatched.

Where we ship

We currently offer tracked shipping to 42 countries and regions across the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, and selected Asia-Pacific destinations. Enter your delivery address at checkout to confirm whether service is available for your exact destination.

Shipping rates and estimated transit times

  • United States: Free standard shipping; estimated transit time 5–11 business days.
  • Canada: US$9.95; estimated transit time 7–15 business days.
  • United Kingdom: US$7.95; estimated transit time 6–12 business days.
  • European Union: US$9.95; estimated transit time 7–18 business days.
  • Australia and New Zealand: US$12.95; estimated transit time 8–18 business days.
  • Selected Asia-Pacific destinations: US$9.95; estimated transit time 6–15 business days.

Transit estimates begin after order processing and are not guarantees. Carrier delays, customs inspections, weather, peak seasons, remote-area service limitations, and events outside our control may affect delivery. The shipping method and final charge shown at checkout apply to your order.

Tracking and multiple packages

Tracking is provided when available after the carrier accepts the shipment. Tracking updates can take 2–5 business days to appear. Items in one order may ship separately from different fulfillment locations, so you may receive multiple tracking numbers and packages may arrive on different days. We do not add extra shipping charges solely because an order is split.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. Unless shown as included at checkout or required otherwise by law, these charges are the customer’s responsibility.

Address accuracy and unsupported destinations

Please review your shipping address carefully before ordering. Contact keeponggrn@gmail.com as soon as possible if a correction is needed. Once fulfillment begins, we may be unable to change or redirect an order. If no shipping method appears at checkout, we cannot currently deliver that product to the entered destination. If an unexpected carrier or service restriction prevents fulfillment after payment, we will contact you and provide an appropriate refund to the original payment method.

Delayed, lost, or damaged orders

If tracking has not updated for 10 business days, or your order has not arrived within 20 business days after dispatch, email keeponggrn@gmail.com with your order number. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos of the item and packaging. We will assist under our Refund Policy.

Cancellations and contact

Contact us promptly if you need to cancel. Orders that have entered processing or fulfillment may not be cancellable. For shipping questions, email keeponggrn@gmail.com.