Shipping policy

SHIPPING POLICY

Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays. During peak periods or supplier inventory checks, processing may take longer. You will receive an email when your order has shipped.

Delivery Estimates
For products fulfilled by our international fulfillment partner, standard delivery to the United States is estimated at 5–11 business days after processing. Delivery times are estimates, not guarantees. Carrier delays, customs inspections, weather, peak seasons and events outside our control may affect delivery.

Shipping Rates and Destinations
Available shipping methods, prices and eligible destinations are displayed at checkout before payment. We currently prioritize delivery to the United States. If your destination is not supported, checkout will not offer a shipping method. Any free-shipping promotion will be shown at checkout and applies only when its stated conditions are met.

Tracking
When tracking is available, we will email the tracking number after the carrier accepts the shipment. Tracking updates can take 2–5 business days to appear after dispatch, especially for international fulfillment.

Multiple Packages
Items in the same order may ship separately because products can be fulfilled from different locations. If this happens, you may receive more than one tracking number and packages may arrive on different days. You will not be charged additional shipping solely because we split an order.

Address Accuracy
Please review your shipping address carefully before placing an order. Contact keeponggrn@gmail.com as soon as possible if a correction is needed. Once an order has entered fulfillment, we may be unable to change or redirect it. Customers may be responsible for reshipping costs when an incorrect or incomplete address causes a failed delivery, unless prohibited by law.

Customs and Import Charges
International orders may be subject to customs duties, taxes or fees imposed by the destination country. Unless shown as included at checkout or required otherwise by law, these charges are the customer’s responsibility.

Delayed, Lost or Damaged Orders
If tracking has not updated for 10 business days, or your order has not arrived within 20 business days after dispatch, email keeponggrn@gmail.com with your order number. If an item arrives damaged, defective or incorrect, contact us within 7 days of delivery and include clear photos of the item and packaging. We will work with you on an appropriate replacement or refund under our Refund Policy.

Marked Delivered but Not Received
Please check with household members, neighbors and the local carrier first. If the package still cannot be located, contact us promptly so we can assist with a carrier inquiry. Carrier investigations may take several business days.

Cancellations
Contact us as soon as possible if you need to cancel. Orders that have entered processing or fulfillment may not be cancellable.

Contact
For shipping questions, email keeponggrn@gmail.com.

Last updated: July 29, 2026.